Research Library

The top resource for free research, white papers, reports, case studies, magazines, and eBooks.

Share Your Content with Us
on for readers like you. LEARN MORE
Weighing the Pros and Cons of Cross-Trained Contact Center Agents

Request Your Free How-to Guide Now:

"Weighing the Pros and Cons of Cross-Trained Contact Center Agents"

Should you cross-train your contact center agents? Or should they be dedicated to one client?

One of the fundamental questions that gets asked in the call center services procurement process is: will we have a dedicated team of agents or will they be shared? It’s a great question and seems pretty straightforward, right? A dedicated team is always the best solution … or is it?

Offered Free by: Blue Ocean Contact Centers
See All Resources from: Blue Ocean Contact Centers

Recommended for Professionals Like You: