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The State of Social Customer Support in 2018

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"The State of Social Customer Support in 2018"

By looking at the state of social customer support, we are seeing trends and opportunities that have the potential to improve customer care in 2018 and beyond.

Remember when social media was the young upstart of the customer care channels and voice was still king? Way back in the good old days of the early 2010s…  It seems like a lifetime ago that we were asking ourselves how to handle customers in such a public forum.

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