"Managing Interruptions -- Developing Your Productivity Skills"
Protect yourself from interruptions without alienating others.
Interruptions are a major productivity killer and it can be very difficult to protect yourself from them whilst maintaining a good working relationship with your colleagues and external partners, for example customers and suppliers.
Chapter 1 - Handling Interruptions at Work Chapter 2 - Controlling Interruptions at Work Chapter 3 - Identifying Interruptions at Work Chapter 4 - Limiting Inappropriate Socializing at Work Chapter 5 - Techniques to Minimize Interruptions at Work Chapter 6 - Managing Phone Interruptions at Work Chapter 7 - Cold Call Elimination at Work Chapter 8 - Managing Your Outbound Calls Chapter 9 - How to Stop Constantly Checking Emails
You will learn:
How to develop a strategy for dealing with incoming calls including cold calls.
How to ‘close out’ phone calls politely once they have achieved their purpose.
The importance of body language in dissuading people from interrupting you.
Why constant email checking is such a widespread problem and how to tackle it.
The importance of dealing with your outbound calls and emails methodically.