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"How can generative AI, like ChatGPT, be leveraged in communication and collaboration?"

Leveling up employee support with generative AI

Chat Generative Pre-Trained Transformer (ChatGPT), a natural language processing (NLP) model developed by OpenAI, is an AI-powered virtual assistant that has taken the internet by storm. Generative AI (a system that can create new information from the data it has learned) appears human-like in its ability to answer questions in the same way as a regular conversation.

Although ChatGPT has some well-deserved praise for its quality of responses, ability to handle a wide variety of subjects, and conversational style, it is merely an example of a good quality, generative AI model.

The outputs these models produce may sound convincing by design; however, the responses they generate signals new productivity potential in the digital workplace can be wrong or biased. That said, the financial investment OpenAI will receive and the early examples of ChatGPT’s potential indicate how AI technology will transform the digital workplace.

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